Worcester County Recreation & Parks Department Internship Job Description
Position Title: Recreation Intern
Division: Rec Programs
Position Classification(s): TEMPORARY*
NATURE OF WORK
Recreation Interns are responsible for delivering exceptional internal and external guest service for the Recreation Department while completing various learning experiences and trainings in recreation programming, risk management, administration, event management, and other components of parks and recreation operations. Primary responsibilities include participating in a learning environment in collaboration with a college/university program, while interfacing with guests in order to meet or exceed guest needs with respect to recreation facility, program or service needs.
Primary duties and assignments include, but may not be limited to:
Providing information, implementing or carrying out preplanned programs/activities or events, assisting with program planning, handling cash, enforcing policies or procedures, and generally representing the department professionally. This position shadows other employees, assists with projects/programs, drafts lesson plans, and assists with special events.
SENSITIVITY STATUS because the Counties Recreation Department positions may involve direct contact with children, the county requires that the incumbent in this position must have a clear criminal history that bears on his or her fitness to have responsibility for the safety and well-being of children.
Works under the direct supervision of a Recreation Manager, and general leadership of the Recreation Department Management.
ESSENTIAL JOB FUNCTIONS/KNOWLEDGE, SKILLS, AND ABILITIES
Team Member: Perform work in a team-based environment supporting the Recreation Department mission, goals, philosophies, and initiatives of the Department. Submits written Goals & Objectives that are included in the Internship Packet within the first two weeks of the internship. These goals include, but are not limited to: career goals, internship goals (requested programs, contacts, skills & experience they wish to acquire), and contributions the intern can contribute to the Worcester County Recreation & Pars Department. Will track work completed and submit records as needed/requested.
Responsible for submitting university/college requirements well in advance of deadlines, and completes at least one major project. Shall assist with recreation projects, marketing and sponsorship materials, lesson plans for programs, program planning, meeting agendas, special event documents and surveys, etc.
• Leadership: The individual performs work in a manner consistent with the County’s Leadership Model, its mission, vision and objectives. • Guest Relations: Interact with guests in a positive and professional manner, utilizing excellent guest service standards. • Communication: Utilize effective written and oral communication techniques to communicate with guests, Recreation Department staff, and the public. • Cash Handling/Financial Management: Handle cash in a manner consistent with specified cash handling procedures. Conduct transactions, cash out drawers and complete settlement procedures with integrity. • Technology: Interface with recreation software for the purpose of conducting transactions, completing reports, and recording information necessary to carry out all Recreation Department functions. Maintain a level of proficiency in software operations in order to assure timely completion of transactions with guests. Effectively utilize the intranet and computer programs required to complete job duties. • Programs & Services: Keep abreast of program, service and facility offerings so that this information can be accurately conveyed to guests. Listen to guest feedback and convey pertinent information to a supervisor. Implement preplanned programs and services to guests in a friendly and guest service-oriented manner. Assist, where necessary, in creating program or service activities under the guidance of recreation management. Assist with paperwork, administrative tasks, program/event rosters, publicity functions, supplies, equipment, and inventory. • Facilities: Observe facility use and condition, conduct safety checks, record participation data, submit internal work orders, and provide for basic cleaning or routine maintenance as necessary. • Department Resources: Adhere to Worcester County policies, procedures and practices in order to ensure the preservation of resources such as equipment, cash, facilities, and vehicles. Observe, document and report problems to recreation management. Complete required paperwork as it pertains to the use of resources, such as inspections, inventories, etc. • Safety: Adhere to and enforce Worcester County Recreation & Parks safety policies, procedures and practices in order to ensure the safety of guests and staff. Be aware of important safety practices, and observe, document and report unsafe situations to recreation management.
Participate in safety training and respond to emergencies in an effective and appropriate manner that is consistent with common safety practices. Complete accident/incident reports as required. • Training: Attend required Worcester County or Departmental trainings, orientations, and meetings as necessary. Maintain skills and abilities to effectively carryout all job functions. Assist with training/mentoring of volunteers and new staff members. • General duties: Performs related work and special projects as assigned. Assist other divisions / departments as required. Work specific shifts as assigned.
MATERIALS AND EQUIPMENT DIRECTLY USED
This position requires use of a computer, various software programs, telephone, paging system, copier/fax/printer, camera, and other types of office equipment. Recreation supplies of various sorts will be used including sports equipment, arts and craft supplies, games and toys. General cleaning equipment such as chemicals and supplies will be used. This position may use first aid equipment, an AED, and other safety equipment.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES
Work is performed with a high degree of public interaction and communication with exposure to periods of high activity and possible stressful interaction with the public. Work is subject to varying shifts. Physical activities include long periods of standing and sitting, listening, counting, reading, moderate lifting, cleaning, and general moving about the facility.
Most positions involve being indoors and outdoors with active work in a group setting with a high degree of interaction, particularly with children. Exposure to periods of loud noises, physical activity including jumping, pulling, pushing, reaching, carrying, stooping, bending, demonstrating physical movement or skills, verbal communication, hearing, visually observing participants, throwing, the ability to speak loudly and clearly, moderate lifting of 15-50 pounds, and the use of town vehicles. Exposure to sun and various weather conditions.
EDUCATION, EXPERIENCE, AND FORMAL TRAINING
• To qualify for this position the candidate or employee must pass a criminal background check. • Must be at least 18 years of age. • Must currently be enrolled in a Recreation degree program or other related degree program with a college or university. • Training and experience in customer service preferred. • Computer experience preferred.